According to Highroller’s customer support and management, payouts are always handled within 24 hours. However, the average payout time is no longer than 1 – 2 hours.
Its payments department processes withdrawal requests on a first come, first serve basis which means that payout times will vary depending on the casino’s current workload.
The time when a withdrawal is requested by a player may also affect how long it takes to be processed as the payments team at Highroller doesn’t work all hours of the day.
Highroller offers the following five payout methods which have the following transaction times:
The fastest payout method is Jeton which will allow you to receive your funds instantly once they have been sent by Highroller.
Highroller processes payouts all days of the week, including weekends. However, unlike many of the fastest paying casinos in New Zealand, it does not process withdrawals all around the clock. The payments team works 18 hours per day and is not available during the night.
It is not possible to get faster payouts by contacting Highroller’s customer support. The casino strictly works by a queue system where all players are treated equally. Thus, withdrawals are processed on a first-come, first-serve basis.
Highroller offers a wide selection of games with a high payout percentage of up to 99.92%. Below is a list of many of their high-paying games that have an RTP of 98% or more:
Having checked the payout percentage in several of Highroller’s pokies, they seem to be running about half of them on the highest RTP setting and about half on the second highest. Among the pokies where there are multiple settings for casinos to choose from that is.
For instance, all pokies by NetEnt, Pragmatic Play, and Red Tiger Gaming that we checked were running on the highest RTP setting. Pokies from Quickspin and Nolimit City, on the other hand, were not. In Play’n GO’s games, the RTP was not stated at all, so these are likely running on a lower setting.
| Game | Possible Payout Range | Highroller’s Payout |
|---|---|---|
| Starburst | 90.05% – 96.09% | 96.09% |
| Book of Dead | 84.18% – 96.21% | Not stated |
| Laser Fruit | 91.22% – 96.02% | 96.02% |
| Big Bad Wolf Megaways | 90% – 96.44% | 94.11% |
| Deadwood | 94.14% – 96.02% | 94.14% |
| Big Bass Bonanza | 94.02% – 96.71% | 96.71% |
| Razor Shark | 94.06% – 96.70% | 96.70% |
| Scatter Monsters | 84% – 96.08% | 94.19% |
| The Dog House Megaways | 94.55% – 96.55% | 96.55% |
For the uninitiated, casino sites can often choose between different payout settings on their pokies, which are provided by the game developer. This means that one online casino could pay you more than another.
Highroller’s welcome bonus is a 100% bonus up to $500. Thus, the most you can receive from it is $500 extra by making a deposit of $500. There is no win cap to the bonus, so whatever you win playing with the bonus will be paid out once the wagering requirement has been fulfilled.
This wagering requirement is 40 times the received bonus on pokies, with a 50% contribution to live dealer games, which effectively means that live dealer games have an 80x requirement.
To sign up at Highroller, follow these simple steps:
To make a deposit at Highroller, follow these steps:
To withdraw winnings at Highroller, follow these steps:
Highroller is operated by Happy Hour Solutions Ltd, which is a company located in Cyprus. This makes it an offshore casino, which means that it is 100% legal in New Zealand. With current laws and regulations, all online casinos that are located outside of New Zealand are legal.
Highroller is considered to be moderately safe. It is licensed by the Estonian Tax and Customs Board, which is an unusual license to have. It costs €47,000 to acquire and the organization is supposed to oversee the casino to make sure that it’s legit and safe.
Highroller has had several owners since its launch in 2017. It was initially created by Gaming Innovation Group and then handed over to Ellmount Gaming Ltd. Both of these companies are highly respected. However, today Highroller is owned by Happy Hour Solutions Ltd which less is known about.
Highroller appears to be trustworthy. It has one of the clearest and easiest bonus terms we have come across, which speaks to its honesty. Player reviews on Trustpilot are also good, although few. Having tested customer support extensively, this is of high quality, which also adds to the notion of Highroller being trustworthy.